1. Introduction

Macari Online (“we”, “us”, or “our”) operates as a marketplace facilitating the sale of products from various online stores (“Stores”). Each Store may have distinct policies governing their products. This Shipping, Exchange, and Return Policy (“Policy”) outlines essential information regarding how orders are processed, shipped, returned, exchanged, and refunded.

2. Shipping

2.1 Shipping Costs and Methods: Shipping costs are determined based on the shipping method chosen by the Store. We ship to virtually any address worldwide, subject to Store-specified regional restrictions. Certain products may have shipping restrictions based on destination.

2.2 Order Processing and Delivery: Once payment is authorized and completed, you will receive the ordered product(s) within the timeframe specified in the product description.

2.3 Delivery Restrictions: Some products may have restrictions and cannot be shipped to certain destinations. These restrictions will be indicated in the product description.

3. Return Eligibility

3.1 General Return Conditions: Most products can be returned for a refund, exchange, or alteration, subject to Store discretion. To be eligible for a return, products must be unused, in the same condition as received, and in their original packaging with all stickers and tags intact.

3.2 Specific Return Conditions: Individual product return policies will be provided on the product page. Products such as foodstuffs cannot be returned or exchanged for hygiene or safety reasons.

4. Return Process

4.1 Initiating a Return: Contact the respective Store to obtain agreement for the return.

4.2 Return Shipping Address: Products must be returned to the address provided by the Store. Upon the Store’s receipt of the returned product, they will notify us to process your refund.

5. Shipping Costs for Returns

5.1 Customer Responsibility: You are responsible for return shipping costs. These costs are non-refundable.

5.2 Refund Adjustments: If a refund is issued, the cost of return shipping will be deducted from the refund amount.

5.3 Shipping Insurance: For high-value products, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee the Store will receive the returned product.

6. Damaged or Defective Products

6.1 Notification: If you receive a damaged or defective product, notify us within 14 days of receipt to be eligible for a refund.

6.2 Return Procedure: Contact the Store to obtain a return address for damaged or defective products. If returned due to faults or misdescriptions, we will refund the product price, applicable delivery charges, and reasonable return shipping costs.

7. Refunds

7.1 Processing Refunds: Upon receipt and inspection of the returned product by the Store, you will be notified of the approval or rejection of your refund.

7.2 Refund Issuance: If approved, refunds will be processed and credited to your original payment method within ten (10) business days.

8. Late or Missing Refunds

8.1 Checking Refund Status: If you have not received a refund, first check your bank account again, then contact your credit card company and bank, as processing times may vary.

8.2 Further Assistance: If you have completed these steps and still have not received your refund, contact us through our Contact Page.

9. Contact Information

For any questions or comments regarding this Policy, please contact us through our Contact Page.